Privacy Policy

When you contact IntelyNet, request support, apply for a position, or use our website, we may collect the information you submit, such as your name, business contact details, account or company information, and the contents of your request.

IntelyNet Field is a workforce application provided to authorized technicians. It processes account identifiers, assigned service-call and customer-site information, time entries, job status, checklist responses, work notes, and photos that a technician chooses to attach. The app may also process basic device, network, security, and diagnostic information needed to operate and protect the service.

Camera and photo-library access is used only when a technician chooses to attach a work photo. IntelyNet Field does not request precise location access and does not use advertising trackers.

We use information to authenticate users, provide field-service and support features, coordinate work for the organization that provided the account, communicate about requests, maintain service reliability, prevent abuse, and comply with legal obligations. We do not sell personal information or use IntelyNet Field work data for third-party advertising.

Work information is available to the employer or customer organization that administers the account. We may share information with vendors that process data on our behalf, such as hosting, database, object-storage, email, and security providers, subject to appropriate contractual protections. We may also disclose information when required by law, to protect rights and safety, or as part of a business transaction.

IntelyNet Field keeps a limited working cache inside the app's private device storage so assigned work can remain available during a connection interruption. Cached work is refreshed regularly, expires after 36 hours, and is cleared when the user signs out. Changes made while offline may remain on the device until they can be securely synchronized.

We retain operational records for as long as the account relationship, contractual requirements, legitimate business needs, and applicable law require. A user may ask the organization that issued the account to correct or remove account information. Privacy or deletion requests may also be submitted through our support page or by email. Some records may need to be retained for legal, safety, billing, or audit purposes.

We use administrative, technical, and physical safeguards designed to protect information. No transmission or storage method is completely secure. Users should protect their credentials, keep devices secured, and notify us promptly of suspected unauthorized access.

You can decline optional camera or photo access in device settings. Doing so prevents photo capture or selection but does not block the rest of the field workflow. You may revoke a session by signing out and may contact us about access, correction, or deletion requests.

Our services are intended for businesses and authorized workers, not children under 13, and we do not knowingly collect personal information from children. We may update this policy as our services or legal obligations change. The date below identifies the latest version.